Terms and Conditions of Service

In using our services you are deemed to have read and agreed to the following terms and conditions.

The following terminology applies to these Terms and Conditions: ‘Customer’, ‘You’ and ‘Your’ refers to you, the person using our services and accepting the Company’s terms and conditions. ‘The Company’, ‘Ourselves’, ‘We’ and ‘Us’ refers to our Company. ‘Party’, ‘Parties’, or ‘Us’, refers to both the Client and ourselves, or either the Client or ourselves.

Payment Terms

All prices are fixed and subject to no VAT

Unless agreed otherwise in advance, payment is due on date of invoice.

Payment can be made via cash, cheque, BACS transfer.

Deposit Policy On New Installs

The Customer will be required to pay a deposit for any works which include parts (repairs and installations). The deposit sum will amount to either half of the job total or the parts total, whichever is greater.

Deposits are non-refundable and payable on booking in the work.

Cancellation Policy

The Company Requires the customer gives 14 Days Notice of any cancellation before the agreed job start time ,any Cancellation within this time frame is responsible for a £40.00 Cancellation fee. This is payable via an invoice immediately from date of invoice.

The Company Requires the customer who cancel within 7 days to pay a £75.00 fee. This is payable via invoice immediately from date of invoice.

Parts Policy

All parts relating to any work we have completed for the Customer remain the property of The Company until the Customer settles the full invoice total for the work.

Our Service

1. Residential Clients

By using our service you agree to pay the full quoted amount on completion of the works. All of our prices are fixed, however if the Customer provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

2. Commercial Clients

By using our service you agree to pay the full quoted amount on completion of the works. If the Customer provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

On large scale commercial work which requires different stages to complete, invoices will be sent to the Customer at the completion of each stage. These payment terms will be agreed with the Customer before the start job date.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

Conservatories, etc..  and Detached Garages are not included in the initial quote given

Access to Property On The Day

The Customer agrees to allow our technicians access to the property during the allotted job time. If the Customer is not going to be present at the property during this time then necessary arrangements should be made to ensure our technicians still have access and these should be detailed to us at the time of booking. If we cannot do the work then a fee of £75.00 will be incurred as a lost appointment.

If the need to drive to another road or area to access the rear of a property a surcharge will incur of £15.00. It is the  Customer’s duty to evaluate the way of getting a triple heavy duty ladder to the rear of the property. Most times this cannot come through the house for example. If we  attend and  the job can not be completed for this reason then a £75.00 fee will be charged  for a lost appointment.

Appointment Times

The Company will provide the Customer with an estimated one hour time slot in which our technicians will arrive at the property. While the Company strives to keep to these allotted appointment times, factors beyond our control such as heavy traffic or road works may result in our technicians arriving later than their estimated arrival time.

All works are subject to weather conditions and in the event of frost or heavy rain, the Company reserves the right to re-schedule the job to another date as agreed with the Customer.

Accountability

The Company will not be held accountable if a third party interrupts the completion of the works and/or causes any damage to the areas in which we have worked.

Guarantee Policy

All materials are guaranteed to be as specified.  The Company guarantees that all materials used to carry out the work requested are new, unless stated otherwise, and that all work is of a high standard.

The Company provides specific guarantees for gutter clearance, gutter repair and gutter installation work. These guarantees extend to cover normal weather conditions only and do not cover damage caused by nature, violent storm events, torrential rain storms or any other weather occurrence that causes excessive amounts of rain.  It does not cover damage to any area of guttering, fascia or soffitt caused by wind.  It does not cover damage caused by vandalism, modifications carried out by other contractors to the guttering, or any other circumstances beyond our control.

To make use of the following guarantees, we require that the Customer provides proof of our previous work, such as a receipt.

1. Gutter Clearance Guarantee

The Company provides a 3 month guarantee on any gutter clearance work carried out. If the Customer notices and can prove there are any blockages in their guttering after the work has been completed, we will return to clear the blockage free of charge.

These terms only apply to sections of your guttering that we have been previously paid to clear; the guarantee does not extend to any additional sections of your guttering system. Note: Conservatories and outbuildings Gutters are never included in the quote unless the work is specifically  for these areas. Even if we know there is a conservatory we don’t touch the gutters unless we have a discussion about doing them.

Please Note: If we visit the property and there is no debris to clear but another issue is found that we rectify, then the full original quote is still to be paid.

There are no refunds or deductions for less work, In the same way there is no Additional charge for more work, only materials.

NOTE: Gutter Cleaning is NOT the externals of the gutters. It is NOT a cosmetic service .

We do offer a exterior cleaning service (exterior)  for  Fascias and Soffit and Gutters but this is a separate charge

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2. Gutter Repairs Guarantee

The Company provides a 6 month parts and workmanship guarantee on gutter repairs which have required new parts to be installed.

If it is determined by us that the repair is ineffectual, we will return to correct any faults in the repair free of charge. If the problems are due to connecting parts not covered by the initial repair, we reserve the right to levy a charge for additional remedial work that corresponds to the cost of any additional parts and the labour to fit them.

All new  standard gutter fittings are charged @ £12.10 supplied and fitted

All new non – standard fittings are charged    @ £12.99 per fitting

A free repair is if we simply clip sometime back in or put back in place something that has moved by the elements etc

Sealant repairs, and any other repairs which are designed to provide only a short term or temporary solution, are not covered by this guarantee.

Aluminium and cast iron gutters repairs are not guaranteed although we do have a proven method .

Access Equipment – If required, we would return to inspect and/or rectify areas/parts fitted by The Gutter Cleaning People as per our guarantee. However if a guaranteed section of work required attention in the future, the cost of providing the access equipment (scaffolding) is not covered by this guarantee and would be at the responsibility of the customer to supply and cover such costs.

3. Gutter Installations Guarantee

The Company provides a 10 year guarantee on gutter installations relating to any new fitted parts and workmanship. This includes the installation of whole new guttering systems and/or the installation of new fascias and/or soffits.

We guarantee a professional standard of workmanship on all installations carried out. However if it is deemed by us that the installation is not functioning correctly, and that this directly relates to either a problem with the parts supplies or the initial workmanship, we will return free of charge to re-install or repair any sections of the guttering that were not installed correctly. The guarantee only covers parts fitted by us and will be invalidated if pre-existing parts or fascia/soffits are potentially or partially contributing to any problems that have arisen.

This guarantee does not cover any guttering systems that become faulty due to a lack of regular (annual) clearance and maintenance. The Company provides a clearance and maintenance service which if used annually will ensure your guarantee is valid.  Failure to have your gutters maintained regularly by the Company, will nullify this guarantee.

Access Equipment – If required, we would return to inspect and/or rectify areas/parts fitted by The Gutter Cleaning People as per our guarantee. However if a guaranteed section of work required attention in the future, the cost of providing the access equipment (scaffolding) is not covered by this guarantee and would be at the responsibility of the customer to supply and cover such costs.

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