In using our services you are deemed to have read and agreed to the following terms and conditions.
The following terminology applies to these Terms and Conditions: ‘Customer’, ‘You’ and ‘Your’ refers to you, the person using our services and accepting the Company’s terms and conditions. ‘The Company’, ‘Ourselves’, ‘We’ and ‘Us’ refers to our Company. ‘Party’, ‘Parties’, or ‘Us’, refers to both the Client and ourselves, or either the Client or ourselves.
Payment Terms
All prices are fixed and subject to no VAT
Unless agreed otherwise in advance, payment is due on date of invoice.
Payment can be made via cash, cheque, BACS transfer.
Deposit Policy On New Installs
The Customer will be required to pay a deposit for any works which include parts (repairs and installations). The deposit sum will amount to either half of the job total or the parts total, whichever is greater.
Deposits are non-refundable and payable on booking in the work.
Cancellation Policy
The Company Requires the customer gives 14 Days Notice of any cancellation before the agreed job start time ,any Cancellation within this time frame is responsible for a £40.00 Cancellation fee. This is payable via an invoice immediately from date of invoice.
The Company Requires the customer who cancel within 7 days to pay a £75.00 fee. This is payable via invoice immediately from date of invoice.
Parts Policy
All parts relating to any work we have completed for the Customer remain the property of The Company until the Customer settles the full invoice total for the work.
Our Service
1. Residential Clients
By using our service you agree to pay the full quoted amount on completion of the works. All of our prices are fixed, however if the Customer provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.
In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.
2. Commercial Clients
By using our service you agree to pay the full quoted amount on completion of the works. If the Customer provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.
On large scale commercial work which requires different stages to complete, invoices will be sent to the Customer at the completion of each stage. These payment terms will be agreed with the Customer before the start job date.
In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.
Conservatories, etc.. and Detached Garages are not included in the initial quote given
Access to Property On The Day
The Customer agrees to allow our technicians access to the property during the allotted job time. If the Customer is not going to be present at the property during this time then necessary arrangements should be made to ensure our technicians still have access and these should be detailed to us at the time of booking. If we cannot do the work then a fee of £75.00 will be incurred as a lost appointment.
If the need to drive to another road or area to access the rear of a property a surcharge will incur of £15.00. It is the Customer’s duty to evaluate the way of getting a triple heavy duty ladder to the rear of the property. Most times this cannot come through the house for example. If we attend and the job can not be completed for this reason then a £75.00 fee will be charged for a lost appointment.